Introduction

These Terms of Service (“Terms”) govern your access to and use of the Master Syndic platform, website, mobile application, and related services (“Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must stop using the Service.

Scope of the Service

Master Syndic is a global digital platform that provides residence, property, and community management tools, including:

• Building and unit management
• Financial and expense tracking
• Communication and notifications
• Document storage
• User collaboration
• Cloud-based administrative services

The Service is available internationally unless prohibited by law.

Eligibility

To use the Service, you must:

• Be at least 18 years old
• Have the legal capacity to enter into a contract
• Provide accurate and complete registration information

Use by organizations outside Morocco is permitted.

Global Compliance

Master Syndic complies with major international standards including:

• EU GDPR (General Data Protection Regulation)
• California CCPA
• ePrivacy rules
• International data transfer regulations

Users from all countries benefit from applicable legal protections.

User Accounts

You are responsible for:

• Maintaining the confidentiality of your credentials
• All activities performed under your account
• Informing us immediately of unauthorized access

We may suspend or terminate accounts for violations.

Acceptable Use Policy

You agree NOT to:

• Use the Service for illegal, fraudulent, or harmful activities
• Upload content that is abusive, hateful, defamatory, or violent
• Attempt to hack, disrupt, or circumvent security systems
• Misuse financial tools or impersonate other individuals
• Collect data of other users without permission

We may investigate violations and cooperate with legal authorities.

User Content and Ownership

• You retain ownership of all content and data you upload.
• You grant Master Syndic a worldwide, non-exclusive license to process, store, and display your content solely to operate the Service.
• We do not sell, rent, or trade personal data.

International Data Transfers

Your data may be processed in different countries where:

• We host servers
• We use cloud or third-party providers
• Legal compliance requires data transfer

All transfers follow GDPR-standard safeguards such as Standard Contractual Clauses (SCCs).

Payments, Billing and Refund Policy

Some features require subscription or payments.

• Prices are displayed in local currency when available
• International taxes may apply depending on user location
• Payments are non-refundable unless required by law
• We may revise pricing with prior notice

Declined payments may result in service suspension.

Service Availability

We strive to maintain continuous availability but do not guarantee:

• Uninterrupted service
• Absence of errors
• Complete security against attacks

Maintenance, upgrades, or emergencies may require downtime.

Security

We implement:

• Industry-standard encryption
• Access controls
• Secure cloud infrastructure
• Continuous monitoring

However, no system is 100% secure. Users must maintain secure passwords.

Limitation of Liability

To the maximum extent permitted by international law:

• Master Syndic is not liable for indirect, incidental, or consequential damages
• Liability is limited to the amount paid for the service in the past 12 months
• We are not responsible for losses caused by misuse or inaccurate data entered by users

In some jurisdictions, these limitations may not apply.

Termination

We may suspend or terminate accounts for:

Violations of these Terms

Fraudulent or abusive activities or legal requirements

Changes to the Terms

We may update these Terms periodically.

• Major updates will be communicated to users
• Notifications may be sent through the Service
• Continued use means acceptance of the updated Terms

Users are responsible for reviewing changes.

Governing Law

These Terms are governed by:

• Moroccan law for Moroccan users
• Applicable local laws for certain international users, where such laws are mandatory

In the event of a dispute, the competent courts or an arbitration mechanism may be used, in accordance with the applicable legislation.

Contact Information

For legal or support inquiries:

Email: legal@master-syndic.ma

Support: support@master-syndic.ma